Order Process: You can place orders directly through our website. Simply browse through our selection, add your desired products to your cart, and proceed to checkout.
Payment Methods: We accept major credit cards, debit cards, PayPal, and other secure payment options.
Order Confirmation: Once your order is placed, you will receive an order confirmation via email. Please review your order carefully, as this is your final opportunity to make changes.

Shipping Times: We process and ship orders within 2-4 business days. Delivery times may vary depending on your location.
Shipping Costs: Flat rate shipping is available for all orders in Canada. Orders over $70 qualify for free shipping.
Local Delivery: A local delivery option is available for local Ottawa residence.
Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.

Return Policy: We want you to be satisfied with your purchase. If for any reason you are not completely happy with your products, we offer a 30-day return policy. Items must be unopened and in original condition.
Refund Process: To initiate a return, please contact us with your order number and reason for return. Once your return is processed, we will issue a refund to your original payment method.
Exceptions: We cannot accept returns on opened or used food and beverage items for safety and hygiene reasons. Please contact us if you do have concerns and we will do our best to resolve the issue.

Data Protection: We value your privacy. All personal information, including payment details, is securely processed and stored in accordance with data protection regulations.
Third-Party Payment Processors: We use trusted, encrypted third-party payment processors (such as PayPal and Stripe) to ensure your financial data is secure.

Health Claims: While our teas and products are formulated to support wellness needs, they are not intended to diagnose, treat, or cure any disease or medical condition. Always consult with a healthcare professional before using any herbal products, especially if pregnant, nursing, or taking medications.
Product Variations: Due to the nature of herbal ingredients, there may be slight variations in flavour and appearance from batch to batch. This is a natural characteristic of herbal products and does not affect the quality or efficacy of the teas